Returns at a glance:
-
Start your return - most countries use our Rebound Returns Portal.
- Guests in Canada, Croatia, Cyprus, Liechtenstein, Malta, Monaco, Norway, South Africa, Switzerland will need to use our Global-e Returns portal.
-
Change of mind returns cost - varies per market (see costs here).
- Not a change of mind return? If you've received an incorrect or faulty product in error, please contact our Guest Services team for assistance with your return.
- How will I be charged? You will be charged upfront within the returns portal (cost is per return). This is a separate charge meaning you will be refunded the full amount of your original item(s) once your return has been processed.
- Return Period - you have 30 days to return your item(s) to us.
- How long will my return take? Please allow 14 days for the returned item(s) to reach our warehouse and for your return to be processed.
Additional Information
- See our General Returns Policy here
- As soon as you select your return method within the Rebound Returns Portal, your return cannot be cancelled or changed.
- Where the portal says 'Email or postal/zip code', please enter your postcode (do not enter your email address as this will not work).
- We cannot process exchanges - you'll need to send the original item back to our warehouse and a refund will be processed for you.
- For 3 for 2 offers, all 3 items need to be sent back to us including free items such as keys.
- Make sure you retain proof of postage (you may need to enter your email address for a digital receipt of proof of postage).
- Purchases made in our Dublin Store will need to be returned back to the Store and cannot be returned online.
Click for more information:
Returns via post
For postal returns please return to the below address including your name, order number and contact details:
Ceva Logistics
Attn.: Disney
Boekerman 5
4751 XK Oud Gastel
Netherlands
Please mark the outside of your parcel with ‘Returned Goods’.
You’ll be responsible for any postage costs incurred by returning your items as a change of mind and we recommend obtaining a proof of postage. Goods should be returned in resalable condition.