Rebound Returns Portal Guide and Costs

Rebound Returns at a glance:

• Start your return - https://disney.myreturnsportal.com/search-order
  • Except for Guests in Canada, Croatia, Cyprus, Liechtenstein, Malta, Monaco, Norway, South Africa, Switzerland who will need to use our Global-e Returns portal.
• Change of mind returns cost - varies per market (see below).
  • Not a change of mind return? If you've received an incorrect or faulty product in error, please contact our Guest Services team for assistance with your return.
• How will I be charged? You will be charged upfront within the Rebound Returns Portal (cost is per return). This is a separate charge meaning you will be refunded the full amount of your original item(s) once your return has been processed.
• Return Period: you have 30 days to return your item(s) to us.
• How long will my return take? Please allow 14 days for the returned item(s) to reach our warehouse and for your return to be processed.
• Rebound Returns tracking - https://disney.myreturnsportal.com/track-return
• Having problems with your return? Click here.

Rebound Change of Mind Returns Cost (per return):

For change of mind returns in: Czech Republic, Estonia, Hungary, Greece, Poland, Romania, Slovakia and Slovenia, Guests can use our Rebound Returns Portal to create a returns label however will be responsible for separately organising a carrier to return the parcel.

Step by Step Guide for Change of Mind Returns

1. Open our Rebound Returns Portal

2. Enter your Order Number (without the hashtag) and Shipping Postcode

• Do not enter your email address as this will not work.
• For Click and Collect orders, please enter the collection point's postcode.

3. Select the item(s) you wish to return and the reason(s) why. 

• Repeat this step as needed for each item you wish to return.
• The amount you’ll be refunded will show under each item.

4. Enter your contact details.

5. Select your return method (drop off at a local drop off point or have a courier collect it).

• Your postcode will determine the best drop off location.
• If you want to use a different drop off point, enter a different postcode to find other drop off locations.
• After selecting your Return Method, your return cannot be cancelled or changed so please ensure that you have selected the correct method before proceeding.

6. Select your preferred payment method for your return.

• The cost for change of mind returns varies per country (please see above table).
• This charge is paid upfront within the returns portal meaning you will be refunded the full amount of your original item(s) once your return has been processed.
• If you need to return items across multiple boxes or decide to return additional items, you will need to generate an additional returns label via this process.

7. Once you've paid and confirmed your return, instructions including your label/code will be generated

• Depending on the option you selected, this may need to be printed.

8. Take your parcel to your chosen drop off point/prepare for your local courier to collect it.

• Keep a copy of your proof of drop off/collection for your records.

9. You’re all done! You can track your return here, and your refund should be with you within 14 days.

Not a change of mind return? If your product is faulty or if you have received a product in error, please contact our Guest Services team for assistance with your return.

Additional Information

• Please allow 14 days for the returned item(s) to reach our warehouse and for your return to be processed.
• Make sure you retain proof of postage (you may need to enter your email address for a digital receipt of proof of postage).
• For 3 for 2 offers, all 3 items need to be sent back to us including free items such as keys.
• See our General Returns Policy here