Returns Portal Guide

Rebound Returns Portal Steps:

Please click here to see if you can use our Rebound Returns Portal to send your order back to us. Please see instructions below.

If you’re having trouble with your return, please see our top tips for returns here.

1. Click here to access the returns portal.
2. Enter your:
   • Order Number (without the hashtag)
   • Shipping Postcode (please do not enter your email address as this will not work).
3. You’ll then see your order summary. From here, you can Create a Return and choose which items you want to return and the reason(s) why. These steps should be repeated as needed for each item you wish to return. The amount you’ll be refunded will show under each item.
4. Please then enter your contact details and select your return method (whether you want to drop your parcel off at a local drop off point or have a local courier collect it). 
   • Your postcode will determine the best place for you to drop off your parcel. If you want to use a different drop off point, you can enter a different postcode to find other suitable drop off points.
5. Once you've confirmed your return, your return instructions including your label and/or form will be generated for you. Depending on the option you selected, this may need to be printed.
6. Take your parcel to your chosen parcel shop or prepare for your local courier to collect it. Keep a copy of your proof of drop off/collection for your records.
7. You’re all done! You can track your return here, and your refund will be with you within 14 days.

Global-e Returns Portal Steps:

1. Click here to access the returns portal and enter your order number and email address used to place the order.
2. Enter the quantity for return and return reason for each item you wish to return.
3. Select your return method.
4. Create and print your return label (this will also be emailed to you). Secure your label to the outside of your parcel and package your return.
5. Go to https://locator.dhl.com/, choose your country and fill in your location to select a DHL Express Point or arrange a DHL pick up.
6. You should receive your refund in 14 days.